PRODUCT QUESTIONS

Are your products genuine Dr. Pen products? 

As an authorized retailer of Dr. Pen products, we ensure authenticity with every purchase. Rest assured, all our products come with a full manufacturer's warranty and dedicated product support. 

SHIPPING

What shipping methods do you use? 

Enjoy complimentary next working day delivery via UPS/USPS or FEDEX on all orders. Orders placed before 2pm will be dispatched the same working day, while weekend orders will be processed the following Monday.

When will I get my product? 

We strive to dispatch your order promptly, with mainland US deliveries typically taking 2 - 5 days. Your patience during this time is greatly appreciated.

Please ensure accurate address details are provided for GEO tracking purposes. Any issues with delivery must be addressed directly with the carrier. By placing an order, you agree to release www.drpen.net from any delivery-related liabilities. 

PAYMENT

What payment methods are accepted? 

We accept all major credit and debit cards for convenient payment.

ORDERS

How do I place an order? 

Simply add desired items to your cart and proceed to checkout. Provide your name, shipping address, and payment details to complete your order. 

How can I cancel or change my order? 

For any cancellations or amendments, please reach out to cc@drpen.net. We're here to assist you promptly.

Do I need to establish an account to place an order?

No, an account is not required. 

How can I return a product? 

We stand behind our products with a 60-day money-back guarantee. Contact cc@drpen.net to initiate a return. For further details, refer to our return policy link at the bottom of this page.