FAQ's

As an authorized retailer of Dr. Pen products, we ensure authenticity with every purchase. Rest assured, all our products come with a full manufacturer's warranty and dedicated product support.

You can choose from the following shipping options:
- UPS Ground - FREE: Delivery within 2-5 business days.
- USPS PO Box - FREE: Delivery within 2-7 business days. This option is available only for PO Box addresses.
- UPS Signature Required - $14.99: Delivery within 2-5 business days. A signature is required upon receipt for added security.

All orders placed before 11:00 AM ET are shipped the same business day from our facility in Indianapolis, Indiana.
Orders placed after 11:00 AM ET on Friday, or at any time on Saturday or Sunday, will be processed and dispatched the following Monday.

We strive to dispatch your order promptly, with mainland US deliveries via UPS Ground typically taking 2–5 business days after shipment. Other shipping methods and destinations may have different delivery times. Your patience during this time is greatly appreciated.
Please ensure accurate address details are provided for GEO tracking purposes. Any issues with delivery must be addressed directly with the carrier. By placing an order, you agree to release www.drpen.net from any delivery-related liabilities. 

We accept all major credit and debit cards for convenient payment.

Simply add desired items to your cart and proceed to checkout. Provide your name, shipping address, and payment details to complete your order. 

For any cancellations or amendments, please reach out to cc@drpen.net. We're here to assist you promptly.

No, an account is not required.

We stand behind our products with a 60-day money-back guarantee. Contact cc@drpen.net to initiate a return. For further details, refer to our return policy link at the bottom of this page.