Dr. Pen Delivery

Enjoy FREE next working day shipping via UPS/USPS or FEDEX on orders over 49$ placed with us. For orders submitted before 2pm, we ensure same-day shipment, while those placed on Friday after 2pm, Saturday or Sunday will be dispatched the following Monday.

When can I expect my product?

If you place your order before 2pm, we'll ship it out on the same day from our Indianapolis, IN warehouse. Typically, delivery to mainland US addresses takes 3 - 7 days. Your patience during this time is greatly appreciated.

Please note that all items are GEO tracked, necessitating accurate address details and a secure delivery location. Order confirmation and delivery track number will be sent to your email.

Terms of Sale:

Prices are subject to change without prior notice; however, such changes will not affect orders that have already received a shipping confirmation number.

Company cannot be held responsible for delivery delays caused by unforeseen circumstances.

Company reserves the right to cancel any order. In such cases, we will notify you via email and refund the purchase price through the original payment method.

All orders are subject to stock availability.

Damaged Items

In the event that your order arrives damaged, please contact us within 24 hours at cc@drpen.net. We will request photographic evidence of the damage to facilitate a claim with the shipper. It's important to retain all packaging in case the courier requires it for the damage claim process. Adhering to these steps is crucial to ensure that the courier accepts liability and to prevent any disputes.